Frequently Asked Questions
Everything you need to know about bringing Shoppe Amber Interiors into your home.
What is the typical lead time for furniture orders?
Most of our handcrafted furniture pieces have a lead time of 8 to 12 weeks. Custom upholstery and made-to-order items may take longer depending on fabric availability and production schedules.
Do you offer international shipping?
Currently, we ship small decor items and textiles worldwide. However, large furniture pieces and oversized mirrors are restricted to the contiguous United States due to freight requirements.
What is your return policy for home decor?
We accept returns on non-furniture items within 30 days of delivery, provided they are in original condition. Please note that all vintage finds, custom furniture, and final sale items are non-returnable.
How do I care for my Shoppe Amber textiles?
We recommend professional dry cleaning for all our vintage pillows and hand-woven throws to maintain their integrity. For linen bedding, a gentle machine wash in cold water and low heat drying is suggested.
Can I request fabric swatches before purchasing furniture?
Yes, we highly recommend ordering swatches to ensure the color and texture fit your space. Swatches can be ordered directly through our 'Materials' page and are typically delivered within 5-7 business days.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If an item arrives damaged, contact our concierge team within 48 hours of receipt with photos of the damage and the packaging to initiate a replacement or claim.